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Help and Resources
Find how-to documents, videos and more to guide you through using ctcLink as our new system of record. We’ll continue to add to these resources as they are developed.
Frequently Asked Questions
Get ctcLinked! Help Sessions via Zoom
How-to Guides: Videos and Documents
Topics are listed alphabetically. For student-focused guides, visit ctcLink Tutorials for Students.
Absences: Sick and Vacation Days
These two documents walk you through the steps to submit, change and cancel an absence request in ctcLink.
View PDF document on how to submit an absence request. View PDF document on how to change or cancel an absence request.
Account: How to Activate
This video and documentation walk you through the steps to activate your ctcLink account.
View PDF document on how to activate your ctcLink account.
Advising for Faculty and Staff
These documents guide faculty and staff in various advising-related processes in ctcLink.
View PDF document on how to view and notify advisees. View PDF document on how to view a student’s enrollment status. View PDF document on how to view a student’s academic requirements (Advisement Report).This video and documentation show how the new advising tool — and notes process — works. Using My Advisees, you will be able to create an advising note for a student.
View PDF document on how to add an advising note.
Classes: How to Search
This video and documentation guide faculty through how to search for classes.
View PDF document on how to search for classes.
Mobile App: How to Download
The ctcLink mobile app is a good option for people who use screen readers to interact with digital content. If you would rather not download the app, you can use the mobile-friendly webpage.
View PDF document on how to download ctcLink mobile app.
Password: How to Reset
This video and documentation walk you through the steps to reset your password within ctcLink.
View PDF document on how to reset your password.
Personal Details: How to Update
This documentation walks you through the steps to review and update your employee personal details in ctcLink.
View PDF document on how to update personal details.
Student Holds: How to View
This video and documentation will show you how to view student holds.
View PDF document on how to view a student hold.
Teaching Schedule: How to View
This video and documentation will show you how to view your teaching schedule. The video will also explain how to locate your class roster and grade roster.
View PDF document on how to view your teaching schedule.
Time: Entering and Approving
All classified, hourly, student and exempt overtime-eligible employees must enter time for each pay period. These guides will walk you through the steps in ctcLink. A separate guide shows supervisors how to approve time for these employees.
View PDF document on entering time if you are a classified or exempt overtime-eligible employee. View PDF document on entering time if you are an hourly employee. View PDF document on entering time if you are a student employee. View PDF document on approving payable time as a supervisor.
ITS Help Desk
Contact Highline College’s ITS Help Desk for technical support or security issues:
- Email helpdesk@highline.edu.
- Call (206) 592-4357.
- Submit a ticket to Help Desk. When filling out the request, select ctcLink from the Request Type drop-down menu.
State Board Resources
These resources are available through the Washington State Board for Community and Technical Colleges (SBCTC):
- Keyboard Shortcuts: A quick reference guide is available on the Hot Keys page.
- Reference Center: The Reference Center offers a wealth of information and information.