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Help and Resources

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Help and Resources 2021-06-08T11:17:42+00:00
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Help and Resources

Find how-to documents, videos and more to guide you through using ctcLink as our new system of record. We’ll continue to add to these resources as they are developed.


Frequently Asked Questions

Get ctcLinked! Help Sessions via Zoom

Student Sessions: Visit Zoom Help

Employee Sessions: No Events Scheduled

How-to Guides: Videos and Documents

Topics are listed alphabetically. For student-focused guides, visit ctcLink Tutorials for Students.


Absences: Sick and Vacation Days

These two documents walk you through the steps to submit, change and cancel an absence request in ctcLink.

View PDF document on how to submit an absence request.

View PDF document on how to change or cancel an absence request.

Account: How to Activate

This video and documentation walk you through the steps to activate your ctcLink account.

View PDF document on how to activate your ctcLink account.



Advising for Faculty and Staff

These documents guide faculty and staff in various advising-related processes in ctcLink.

View PDF document on how to view and notify advisees.

View PDF document on how to view a student’s enrollment status.

View PDF document on how to view a student’s academic requirements (Academic Advisement Report).

View PDF document on how to view unofficial transcript and course history.

This video and documentation show how the new advising tool — and notes process — works. Using My Advisees, you will be able to create an advising note for a student.

View PDF document on how to add an advising note.



Classes: How to Search

This video and documentation guide faculty through how to search for classes.

View PDF document on how to search for classes.



Contracts for Faculty

Contracts for adjunct and moonlight positions will no longer be printed and mailed to instructors. (Full-time faculty contracts will continue to be mailed.) This guide will show you how to view and accept or rescind your contract(s) in ctcLink.

View PDF document on how to view and accept faculty contracts.


Grades: Entering

This video and documentation guides faculty through entering grades in ctcLink.

View Canvas module on how to enter grades.





Mobile App: How to Download

The ctcLink mobile app is a good option for people who use screen readers to interact with digital content. If you would rather not download the app, you can use the mobile-friendly website.

View PDF document on how to download ctcLink mobile app.



Password: How to Reset

This video and documentation walk you through the steps to reset your password within ctcLink.

View PDF document on how to reset your password.


Personal Details: How to Update

This documentation walks you through the steps to review and update your employee personal details in ctcLink.

View PDF document on how to update personal details.



Screen Reader Mode: How to Enable

The Enable Screen Reader Mode option on the ctcLink Sign In page is not working. Until it is fixed, you will need to adjust your individual preferences manually to enable the mode. Once you make the change, it will remain active until you turn off the feature. Find instructions at Enabling Screen Reader Mode.


Student Holds: How to View

This video and documentation will show you how to view student holds.

View PDF document on how to view a student hold.


Teaching Schedule: How to View

This video and documentation will show you how to view your teaching schedule. The video will also explain how to locate your class roster and grade roster.

View PDF document on how to view your teaching schedule.


Time: Entering, Approving and Assigning Work Schedules

These guides have been revised (as of March 11) to better reflect the process of entering and approving time in ctcLink. All classified, hourly, student and exempt overtime-eligible employees must enter time for each pay period. The following guides will walk you through the steps in ctcLink. A separate guide shows managers/supervisors how to approve time for these employees.

View PDF document on entering time if you are a classified or exempt overtime-eligible employee.

View PDF document on entering time if you are an hourly employee.

View PDF document on entering time if you are a student employee.

View PDF document on approving payable time as a manager/supervisor.

View PDF document on assigning work schedules as a manager/supervisor.


ITS Help Desk

Contact Highline College’s ITS Help Desk for technical support or security issues:

  • Email helpdesk@highline.edu.
  • Call (206) 592-4357.
  • Submit a ticket to Help Desk. When filling out the request, select ctcLink from the Request Type drop-down menu.

State Board Resources

These resources are available through the Washington State Board for Community and Technical Colleges (SBCTC):

  • Keyboard Shortcuts: A quick reference guide is available on the Hot Keys page.
  • Reference Center: The Reference Center offers a wealth of information and information.