Business Process Mapping
Read All About It
Tim Wrye, who participates on the Educause Enterprise IT advisory group, asked colleagues from other ctcLink colleges to contribute to an article examining the common process alignment effort. The resulting article, “Aligning Institutional Processes Through Business Process Redesign” (Educause Review, 9/25/17), provides a good overview of the process. Look for “Edmonds Community College, Peninsula College, and Seattle Colleges” midway through the article.
BPM is not about how we should be doing them or how we will be doing them in the future.
Some of these business processes include preparing financial reports, tracking student data, and approving time. The college has well over 200 such processes.
BPM will also help us make sure employees have the right security and access roles to do their jobs in the new system.
People were chosen to participate because of their roles and expertise on campus. Participation in the BPM process was essential to ensuring that our future transition to ctcLink goes as smoothly as possible.
Highline contracted with an experienced outside facilitator to lead and document our mapping process. This reduced the amount of time that individual staff members spent on BPM.
Participants attended mapping meetings and answered questions about the processes that their department “owns” or is responsible for.