Business Process Mapping

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Business Process Mapping 2018-09-13T12:06:11+00:00

Business Process Mapping

All employees and departments will be impacted to some degree by the change to the new ctcLink system. For some individuals, the impact will be minor and for others, it will change the bulk of their daily work processes.

Some of these daily work processes will be documented in the coming weeks and months in what is called business process mapping.

Highline College Academic Support

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Tim Wrye, who participates on the Educause Enterprise IT advisory group, asked colleagues from other ctcLink colleges to contribute to an article examining the common process alignment effort. The resulting article, “Aligning Institutional Processes Through Business Process Redesign” (Educause Review, 9/25/17), provides a good overview of the process. Look for “Edmonds Community College, Peninsula College, and Seattle Colleges” midway through the article.

Business process mapping (BPM) is the first step for us to be prepared to transition to ctcLink. BPM means describing exactly how we do things now in our day-to-day business operations. We will describe and document the steps in the business processes that are essential parts of the college’s work.

BPM is not about how we should be doing them or how we will be doing them in the future.

Some of these business processes include preparing financial reports, tracking student data, and approving time. The college has well over 200 such processes.

BPM will also help us make sure employees have the right security and access roles to do their jobs in the new system.

BPM will help the college in a number of ways. In addition to ensuring a smooth transition to ctcLink, BPM will help us train new staff members, identify redundancies and inefficiencies, and provide a clear understanding of how processes performed in one department impact others, among many other things.
There will be approximately 90 people directly involved in BPM on Highline’s campus as subject matter experts (SMEs).

People will be chosen to participate because of their roles and expertise on campus. Participation in the BPM process is essential to ensuring the transition to ctcLink goes as smoothly as possible.

Highline has contracted with an experienced outside facilitator to lead and document our mapping process. This will reduce the amount of time that individual staff members spend on BPM.

Participants will attend mapping meetings and answer questions about the processes that their department “owns” or is responsible for.


For information about the statewide ctcLink project, visit the SBCTC’s ctcLink page.

Send questions, suggestions or comments regarding this project to or leave a voicemail at (206) 592-4200.