Campus remains closed but many support services are available virtually. Registration for fall quarter is open. Most classes will be held online and virtually. Learn More.

Virtual Support Services

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Virtual Support Services 2020-07-06T16:26:27+00:00

Virtual Support Services

While campus remains physically closed, below is a listing of campus support services and the best way to connect with each.

For English classes and GED and College Prep classes, email us:

The college will be waiving academic standards requirements for winter grades. Students will not be placed on academic probation or suspension due to their winter grades. We will notify you if your GPA is below 2.0, and encourage you to contact an advisor via Zoom or email if assistance is needed. The Canvas course on Academic Success will also be available for you to complete a self-assessment, and learn about additional resources. Sarah Trimm, Program Manager for Advising and Student Success, is the point of contact in the Advising Center regarding Academic Standards. Please contact Sarah if you have questions.

The Academic Success Centers are offering online assistance only at this time. Check the individual center’s website for more information:

Students can schedule an appointment to request accommodations with Access Services Mondays–Thursdays, 8 a.m.–5 p.m. To get in touch with us, email or call (206) 592-3857. Zoom conferencing is an option for intake/planning, accommodation updates, and check-in meetings. Phone meetings can also be scheduled.

Achieve staff members are available by email or phone. Email or call (206) 592-3526.

Help from Admissions and Residency staff is available via email or Zoom for students seeking support through the admissions process. As a first step for students who want to change their residency status, students can complete an online form to request a residency status change. If needed, the Admissions team will follow up with a request for additional documentation. For those who would like additional assistance with general admission, residency for tuition purposes, program updates, outgoing transcript requests, new student orientation, and special admission into the RN program, contact Admissions at to set up a Zoom session. New students can complete orientation online in Canvas. More information is available through the Admissions webpage.

You can reach Advising and Transfer Center staff in several ways for academic advising:

Online drop-in schedule:

  • Monday–Thursday, 11 a.m.–2 p.m.
  • Friday, 10 a.m.–1 p.m.

The Highline College Bookstore physical location is closed through the summer, but welcomes online orders.

  • We are encouraging students to take advantage of the online bookstore and home delivery. Shipping is free.
  • Students who receive funding from an agency to cover books and supplies can also purchase online by selecting the payment form of Student Voucher.
  • We are ready to provide books, school supplies and course materials such as medical and art supplies for summer classes.

Students with rental books to return can contact the store for a shipping label.

All Lancer food service operations, including all catering services, will be suspended until further notice.

Visit Cashiering for the latest information on how to pay tuition and more.

You can reach CASE Center staff in several ways:

Virtual services available:

  • Career advising, exploration and preparation
  • Mock interviews
  • Resume development

On-campus student employment hiring is currently on hold March 23–27. You can submit student employment referral packets to the CASE Center when campus is open.

Community and Employment Services staff members are available by email or phone: or (206) 592-3526.

Continuing Education staff members are available by email or phone: or (206) 870-3785.

The Counseling Office is currently seeing students via Zoom video or audio:

Here are 10 tips to help manage stress during these trying times:

  1. Moderate your news and social media intake.
  2. If working from home or in self-quarantine, arrange your space so it’s as calm as possible.
  3. Create structure by keeping a regular routine. For example, keep your usual sleep schedule, continue to get ready in the morning, shower, hydrate, eat well, etc.
  4. Practice deep breathing exercises or other methods of meditation. Our favorite relaxation breathing technique is 4-7-8. Inhale for 4 counts, hold for 7 counts, and exhale slowly for 8 counts.
  5. Stay connected. Social distancing doesn’t have to mean isolation. Call, text, FaceTime, WhatsApp, even writing letters, are all good ways to stay connected.
  6. Engage in creative activities: dance, sing, draw, work on a puzzle, garden, write poetry, etc.
  7. Focus on what is in your control, and try not to focus on what is out of your control. Enduring ambiguity is very difficult. Remember to offer yourself and others grace.
  8. Move your body. Get creative: take a walk, dance to your favorite song, or engage in spring cleaning and recycling.
  9. Anxiety can bring out irritability and xenophobia. Counteract this with kindness and connection.
  10. Reach out for help, and offer help and support when you can.

Do you have children at home? Here are resources that offer tips for talking to them about COVID-19:

You can also find several mental health resources to help:

Crisis Counselors:

  • Call 1-866-427-4747
  • Text SHARE to 741741

National Suicide Prevention Lifeline:

  • Voice: 1-800-273-8255
  • Deaf and hard of hearing: 1-800-273-8255

The Cultural Learning Communities staff are offering online assistance. Visit each program’s site to learn more and find contact information:

If you are seeking advising by a faculty member, use email to schedule a Zoom meeting. To find faculty advisor contact information, visit the  faculty and staff directory. If you are unsure of who your faculty advisor is, request an advisor or email Briana Quintanilla, Program Manager for Faculty Advising.

Need help with financial aid? We are here to help:

Virtual services available:

  • Financial aid application assistance
  • Financial aid application processing and awarding
  • Scholarship processing
  • Student employment assistance for work study
  • Work study processing and awarding

The gym and locker rooms in Buildings 27 and 28 will be closed until further notice.

The ITS Help Desk is here to help with technology-related services and questions (available Monday-Friday, 8 a.m.–5 p.m.):

International Student Programs (ISP) staff members are available during regular business hours by email and phone:

Or, visit our Zoom waiting area during these times:

  • Monday – Thursday: 1–6 p.m.
  • Friday: 1–3 p.m.

Due to recommendations from the American Library Association (ALA) and Association of College and Research Libraries (ACRL-WA), in order to help curb the spread of COVID-19, the Highline College Library will be closed until further notice.

Some building operations and services have been temporarily modified based on this closure. Other safety measures and special considerations for keeping/returning materials are in effect.

Although the physical library will be closed, Highline librarians will continue to provide virtual reference services and information literacy (IL) instruction.

Starting March 30, Highline librarians will be available by email or chat. They can also provide personal research assistance via Zoom consultations. Email for details during these hours:

  • Monday–Thursday: 9 a.m.–7 p.m.
  • Friday: 9 a.m.–5 p.m.
  • Saturday–Sunday: 10 a.m.–5 p.m.

Find many library resources, services and updates at Library Remote Resources.


  • Use our online chat service for 24/7 research assistance. Access to the physical textbooks in the library Reserve Collection will not be available.
  • Access computers and printers as well as rental graphing calculator checkout at Building 30 computer labs during their limited open hours.

Faculty and Staff:

  • The Library will work with instructors to provide alternative access to textbooks on reserve whenever possible.
  • For questions about reserve materials for your class, email
  • Meeting rooms 25-411 and 25-421 will be unavailable during the closure.

Circulation policy changes during the closure:

  • Returning items: Books may be returned at the outside book return to the left of the main library entrance. Graphing calculators should be returned at the campus bookstore during the break.
  • Fines: All fines for overdue materials accrued during this time will be reviewed and waived.
  • Library material due dates: Will be extended when possible.
  • Requesting physical items: At this time, and until further notice, students, faculty, and staff will not have access to any of the physical collection, including journals, books, and media. Interlibrary Loan services will be limited to electronic articles only.

Need help or have questions about student conduct or community standards?

Virtual services available:

The Placement and Testing Center will be closed until futher notice.

Placement: How can I do it if the campus is closed?

Most of our placement measures can be processed or completed virtually:

  • Directed Self Placement (DSP)
  • ESL Articulation
  • GED scores
  • KITE
  • SBAC
  • Transcripts

Students who need placement should email with documents or to request access to DSP or KITE. Placement advisors will send students a link to do assessments at home and schedule post-placement advising sessions via Zoom or a platform that works best for students. Any placement questions can be sent to Our fabulous A&P Advisors, Jon and Michael, are online and waiting to respond and support students.

Placement measures currently not available:

    Accuplacer: Working on expanding their online proctor options, but won’t be ready until end of April.

    MyMathTest: We are working to finalize license for remote proctor option; this should be available in the next week.

Brush-up workshops: Online option available for students now. We are designing a synchronous face-to-face workshop and one-on-one math support via Zoom that will be available April 28 through the end of spring quarter.

Testing for faculty and community: Are you still offering tests? Faculty support?

There will be no faculty testing for spring quarter. We are working with Access services to provide virtual accommodations for students who need reader or scribe services. More will be shared next week.

All community tests have been cancelled through April: GED, West B, West E, all Pearson tests, TOEFL. Students who were registered have been contacted by Pearson and will receive a refund or an opportunity to reschedule. Pearson has no online proctor options available.

TEAS test: Cancelled until April 6; will offer when campus reopens with limited hours, since nursing applications are coming soon. All students have been contacted and given the option to reschedule or refund. Highline’s RN Nursing Application deadline has been moved to May 29.

STAMP test: Can be done at home! Students can email to request access to STAMPS test.

The Public Safety office is closed until futher notice, but staff are working remotely. Email or call (206) 592-3218 for assistance from a Public Safety officer.

The Welcome Back Center is offering online appointments only at this time. Email to schedule an appointment.

View registration dates for summer and fall quarters.

To limit social contact when buildings open, try to email documents instead of dropping off hard copy forms in person. In addition to Online Student Services, for other official transactions, we will accept an email from your Highline student email account.

If you need faculty permission to add a course, in place of a signature on the Add/Drop form, faculty can now email with SID and item number to give permission for students to enroll.

Running Start advisors are now available by appointment via Zoom or email during regular hours of operation. Students can schedule an advising appointment at Running Start Bookings or by email. You can also email with general questions and to submit Running Start forms.

If you are a current Running Start student who has questions or concerns regarding submitting your Enrollment Verification form to the Running Start Office, we are in communication with high school counselors and can assist with verifying enrollment.

New students interested in enrolling should also contact the Running Start Office for questions about eligibility and steps to enroll.

You can reach Student Support Center staff in several ways:

Students who have already been assigned a coach should email their coach directly.

Virtual services available for Benefits Hub, Re-Entry and WISH:

  • Community Pantry services: to-go bags available beginning next week
  • Eviction prevention
  • Financial literacy
  • Tax support coaching: Email Harrison

You can reach TRiO staff in several ways:

  • Call (206) 592-3229
  • Email
  • Visit TRiO to set up a Zoom or Google Meet session and find information on using live chat or text

Virtual services available:

  • Academic and transfer advising
  • Book and technology loans
  • Internships
  • Professionalism course
  • Resource referrals
  • Scholarship and financial aid application assistance
  • Tutoring

The Tutoring Center is offering online tutoring. Learn more in the Tutoring Services section of Student FAQs.

Veterans can submit their Enrollment Certification forms online. The Veterans Services Specialist, Kendall Evans, is available to assist students via Zoom. Email to set up a Zoom session or if you have questions about services provided to veterans.

The Wellness Center in Building 26 is closed until further notice.

You can reach WES staff in several ways:

Virtual services available:

  • Advising
  • Emergency funding
  • Funding support

You can reach Women’s Programs/WorkFirst staff in several ways:

Virtual services available:

  • Advising
  • Coaching
  • Emergency funding
  • WorkFirst funding