Remote learning continues through fall quarter. Many support services available virtually and through Zoom. COVID-19 testing on campus every Wednesday.

Virtual Support Services

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Virtual Support Services 2020-08-26T12:49:26+00:00

Virtual Support Services

While campus remains physically closed, below is a listing of campus support services and the best way to connect with each.


For English classes and GED and College Prep classes, email us:


If you have an assigned faculty advisor, it is best to schedule an appointment with your faculty advisor. Many instructors (also known as “faculty”) have career experience, are knowledgeable about campus resources and can assist students in reaching their educational goals through degree planning. If you have an advising question, feel free to approach your instructor or request a faculty advisor.

If this is your first quarter at Highline or you are enrolled in pre-nursing or you need more immediate advising assistance, Academic Pathway Advisors can assist you. To schedule an appointment with an Academic Pathway Advisor or attend drop-in advising, visit the Advising Center.



Highline College requires students to maintain a 2.0 minimum cumulative GPA to be in good academic standing and graduate. If your GPA drops below 2.0, our Advising Center will notify you of any requirements and offer support through your next steps. We understand these are challenging times and we are here to help students stay on track. Contact Sarah Trimm, the program manager for Advising and Student Success, if you have any questions about Academic Standards or need support in achieving your academic goals.


Find three separate centers to help you succeed in your coursework.

Tutoring Center
The Tutoring Center provides online academic support to all Highline students in subjects such as chemistry, biology, business, computer science, accounting, psychology, world languages and more. Online tutoring appointments can be scheduled for 30 minutes at a time and are conducted through Zoom.

Math Resource Center
The Math Resource Center provides online academic support for most math levels so you can gain a better understanding of the mathematical ideas in your classes. Online math tutoring appointments can be scheduled for 20 minutes at a time and are conducted through Zoom.

Writing Center
Peer Writing Consultants, successful students who receive training and certification, are available to help you understand assignments, brainstorm for ideas and learn to develop, focus, organize and edit your writing through Highline’s Writing Center. Online writing tutoring appointments can be scheduled for 25 minutes or 50 minutes at a time and are conducted through Zoom.


Your experience in each class is important to us. If you have already established accommodations with Access Services, communicate your approved accommodations to your instructor at your earliest convenience so we can discuss your needs in this course.

If you have not yet established services through Access Services, but have a temporary health condition or permanent disability that requires accommodations (conditions include but not limited to mental health, attention-related, learning, vision, hearing, physical or health impacts), you are welcome to contact Access Services.


Achieve staff members are available by email or phone. Email achieve@highline.edu or call (206) 592-3526.


Help from Admissions and Residency staff is available via email or Zoom for students seeking support through the admissions process. As a first step for students who want to change their residency status, students can complete an online form to request a residency status change. If needed, the Admissions team will follow up with a request for additional documentation. For those who would like additional assistance with general admission, residency for tuition purposes, program updates, outgoing transcript requests, new student orientation, and special admission into the RN program, contact Admissions at admissions@highline.edu to set up a Zoom session. New students can complete orientation online in Canvas. More information is available through the Admissions webpage.


You can reach Advising and Transfer Center staff in several ways for academic advising:

Online drop-in schedule:

  • Monday–Thursday, 11 a.m.–2 p.m.
  • Friday, 10 a.m.–1 p.m.


The Highline College Bookstore physical location is closed fall quarter, but welcomes online orders.

  • We are encouraging students to take advantage of the online bookstore and home delivery
  • Students who receive funding from an agency to cover books and supplies can also purchase online by selecting the payment form of Student Voucher.
  • We are ready to provide books, school supplies and course materials such as medical and art supplies for summer classes.

Students with rental books to return can check their email for instructions or look on the book rentals tab of the bookstore website.


All Lancer food service operations, including all catering services, will be suspended until further notice.

Visit Cashiering for the latest information on how to pay tuition and more.

You can reach CASE Center staff in several ways:

Virtual services available:

  • Career advising, exploration and preparation
  • Mock interviews
  • Resume development

On-campus student employment hiring is currently on hold March 23–27. You can submit student employment referral packets to the CASE Center when campus is open.


Community and Employment Services staff members are available by email or phone: comemserv@highline.edu or (206) 592-3526.


Continuing Education staff members are available by email or phone: ce@highline.edu or (206) 870-3785.


If you are feeling stressed about college, your future, a relationship, an addiction or the adjustment to a new culture, Highline’s Counseling Center is here to support you. Trained and licensed counselors can help you work through stressful personal and academic issues.

  • Call (206) 592-3353; for immediate help, call the King County Crisis Clinic at (206) 461-3222, or text START to 741-741
  • Email the Counseling Center

Here are 10 tips to help manage stress during these trying times:

  1. Moderate your news and social media intake.
  2. If working from home or in self-quarantine, arrange your space so it’s as calm as possible.
  3. Create structure by keeping a regular routine. For example, keep your usual sleep schedule, continue to get ready in the morning, shower, hydrate, eat well, etc.
  4. Practice deep breathing exercises or other methods of meditation. Our favorite relaxation breathing technique is 4-7-8. Inhale for 4 counts, hold for 7 counts, and exhale slowly for 8 counts.
  5. Stay connected. Social distancing doesn’t have to mean isolation. Call, text, FaceTime, WhatsApp, even writing letters, are all good ways to stay connected.
  6. Engage in creative activities: dance, sing, draw, work on a puzzle, garden, write poetry, etc.
  7. Focus on what is in your control, and try not to focus on what is out of your control. Enduring ambiguity is very difficult. Remember to offer yourself and others grace.
  8. Move your body. Get creative: take a walk, dance to your favorite song, or engage in spring cleaning and recycling.
  9. Anxiety can bring out irritability and xenophobia. Counteract this with kindness and connection.
  10. Reach out for help, and offer help and support when you can.

Do you have children at home? Here are resources that offer tips for talking to them about COVID-19:

You can also find several mental health resources to help:

Crisis Counselors:

  • Call 1-866-427-4747
  • Text SHARE to 741741

National Suicide Prevention Lifeline:

  • Voice: 1-800-273-8255
  • Deaf and hard of hearing: 1-800-273-8255


The Cultural Learning Communities staff are offering online assistance. Visit each program’s site to learn more and find contact information:


See the “Housing, Transportation, Food and Emergency Funding” entry below.


If you are seeking advising by a faculty member, use email to schedule a Zoom meeting. To find faculty advisor contact information, visit the  faculty and staff directory. If you are unsure of who your faculty advisor is, request an advisor or email Briana Quintanilla, Program Manager for Faculty Advising.


Need help with financial aid? We are here to help:

Virtual services available:

  • Financial aid application assistance
  • Financial aid application processing and awarding
  • Scholarship processing
  • Student employment assistance for work study
  • Work study processing and awarding


The gym and locker rooms in Buildings 27 and 28 will be closed until further notice.


If you need emergency financial support for housing, transportation, food or course materials, Highline’s Support Center has resources for you. Schedule an appointment with one of the team members and visit the Support Center website for additional information about the wide range of available services.


The ITS Help Desk is here to help with technology-related services and questions (available Monday-Friday, 8 a.m.–5 p.m.):


International Student Programs (ISP) staff members are available during regular business hours by email and phone:

Or, visit our Zoom waiting area during these times:

  • Monday – Thursday: 1–6 p.m.
  • Friday: 1–3 p.m.


We can answer research questions: While the library is closed, we’ll still be available to answer questions online (through email and chat services).
We offer one-on-one assistance: Want to get more personalized expert help with a research assignment? We offer virtual student research consultations.

  • Consultations are in-depth, one-on-one sessions with a librarian.
  • Students can get help with keyword searches, refining a research question, citation and documentation of sources, source assessment (determining reliability of sources), database use/selection or searching Google.
  • After our virtual research consultation, we can email you a signed copy of our consultation form to submit to your instructor(s) via Canvas.

Details
What: Virtual Reference Services
When: Sunday 1–9 p.m.; Monday–Thursday 10 a.m.–9 p.m.; Friday 10 a.m.–5 p.m.
Who: Highline College Librarians
Where: Ask a Librarian email or chat services. Chat is also available when the library is closed with a librarian from the 24/7 service.

Note: For questions about borrowing graphing calculators, renewing library materials or having a print book from the library’s collection mailed to your home, contact the library’s circulation staff.


Need help or have questions about student conduct or community standards?

Virtual services available:


The Placement and Testing Center will be closed until further notice.

Placement: How can I do it if the campus is closed?

All of our placement measures can be processed or completed virtually. There are many ways to get English and math placement at Highline. Visit Placement to see your options.

Students who need placement can email placement@highline.edu with documents or to determine what placement measure is best for you. Placement advisors will send students a link to do assessments at home and schedule post-placement advising sessions via Zoom or a platform that works best for students. Any placement questions can be sent to placement@highline.edu, or you can visit one of our Zoom lobbies and ask your question “in person.” Our fabulous team is here to support you through the placement process.

If you need to take MyMathTest, we have free brush-up workshops to help you prepare for the test. These are offered via Zoom on a drop-in basis: no need to sign up. Learn more at Math Brush-Up Workshops.

Testing for faculty: Testing services are not available for faculty, except on a case-by-case basis.

Below are the tests we are currently offering remotely or in person at the Placement and Testing Center:

TEAS test: Can be done virtually. Sign up for your TEAS test on the ATI Testing site.

STAMP test: Can be done virtually. Students can email testingcenter@highline.edu to request access to STAMP tests.

Starting September 2020, the following tests will be offered with limited capacity and within COVID-19 safety guidelines at the Placement and Testing Center:

  • GED
  • NCMA
  • ParaPro
  • Pearson VUE
  • West B & E

Go to Available Tests to learn how to register for each test.


The Public Safety office is closed until futher notice, but staff are working remotely. Email publicsafety@highlne.edu or call (206) 592-3218 for assistance from a Public Safety officer.


The Welcome Back Center is offering online appointments only at this time. Email welcomebackcenter@highline.edu to schedule an appointment.


View registration dates for summer and fall quarters.

To limit social contact when buildings open, try to email documents instead of dropping off hard copy forms in person. In addition to Online Student Services, for other official transactions, we will accept an email from your Highline student email account.

If you need faculty permission to add a course, in place of a signature on the Add/Drop form, faculty can now email registration@highline.edu with SID and item number to give permission for students to enroll.


At this time, Running Start advisors and staff are available remotely during our hours of operation.

Current Running Start Students:

Prospective/New Running Start Students:



You can reach Student Support Center staff in several ways:

Students who have already been assigned a coach should email their coach directly.

Virtual services available for Benefits Hub, Re-Entry and WISH:

  • Community Pantry services: to-go bags available beginning next week
  • Eviction prevention
  • Financial literacy
  • Tax support coaching: Email Harrison


For technical support on Canvas, your MyHighline email and password, or other tools, contact the IT Help Desk or click “Help” in the bottom left corner of the Canvas screen.



You can reach TRiO staff in several ways:

  • Call (253) 234-4159
  • Email trio@highline.edu
  • Visit TRiO to set up a Zoom or Google Meet session and find information on using live chat or text

Virtual services available:

  • Academic and transfer advising
  • Book and technology loans
  • Internships
  • Professionalism course
  • Resource referrals
  • Scholarship and financial aid application assistance
  • Tutoring


See the “Academic Success Centers” entry above.


Veterans can submit their Enrollment Certification forms online. The Veterans Services Specialist, Kendall Evans, is available to assist students via Zoom. Email veterans@highline.edu to set up a Zoom session or if you have questions about services provided to veterans.


The Wellness Center in Building 26 is closed until further notice.


You can reach WES staff in several ways:

Virtual services available:

  • Advising
  • Emergency funding
  • Funding support

You can reach Women’s Programs/WorkFirst staff in several ways:

Virtual services available:

  • Advising
  • Coaching
  • Emergency funding
  • WorkFirst funding