Human Resources

The Puget Sound Welcome Back Center (PSWBC) provides orientation, counseling, and support to internationally trained health workers, immigrants and refugees, residing in Washington State so that they may re-enter the healthcare profession. The Center assists our participants with navigating the licensing and credentialing process for recertification. The Puget Sound Welcome Back Center (PSWBC) is an initiative of Highline Community College and partners with Renton Technical College and Tacoma Community College. Funders are BuRRST for Prosperity and the State Board for Community and Technical Colleges.

Mission Statement:
To build bridges between the pool of internationally trained medical professionals living in Washington and the need for linguistically and culturally competent professional services. Its goal is to assist these professionals make the best use of their professional skills through respectful, innovative, and individualized career counseling and educational services.

Under the supervision of the Puget Sound Welcome Back Center Director, this position will perform work that is specific to the Welcome Back Center program. Communication skills are crucial when explaining Program eligibility requirements to clients. The program coordinator is responsible for providing assistance to Center staff and the programs’ clients by performing limited case management services as well as various clerical and program related duties, including event coordination, assisting with development of marketing material, reception, data entry and other clerical duties as assigned.

DUTIES:

• Answer Welcome Back participant telephone calls, provide information to the public and respond to inquiries about the center’s services.
• Conduct the initial eligibility screening of participants and data entry and provide limited case management services under the direction of the Educational Case Manager.
• Maintain appointment schedule for educational case managers and schedule of
center activities.
• Preparation and filing of participant charts.
• Coordinate logistics for meetings and trainings.
• Coordinate educational and group activities of the center including arranging for
room assignments, notices and enrollment, event database, and the Center’s lender library.
• Assist in the development and implementation of marketing strategies, including
development and information updates of the center’s website.
• Assist in the development and maintenance of policies and procedures for the
center.
• Coordinate the development and distribution of a newsletter for participants and other mailings or email announcements.
• Conduct Internet searches and research information for the development of
program materials as needed.
• Attend weekly team meetings of the center, and other meetings as required.
• Order and maintain center supplies and resources.
• Maintain and update licensing/career pathways in collaboration with the Center’s
Educational Case Manager(s).
• Perform data entry and conduct quality control for participant database.
• Provide photocopying support.
• Delegate appropriate duties to work study students and interns.
• Other duties as assigned by Educational Case Manager or Director.

MINIMUM  QUALIFICATIONS/COMPETENCIES:

• AAS degree
• Experience interacting with immigrant and refugee populations.
• Strong written and oral communication skills.
• Effective time management skills and ability to work in a multi-task environment
• Excellent customer service and computer skills including WORD and EXCEL.
• Willingness to work an occasional evening or Saturday.
• Ability to work professionally and ethically within a multi-cultural setting,
including ability to maintain confidentiality and privacy of persons, documents,
data and communications.

DESIRED QUALIFICATIONS

• Bachelor’s Degree preferred, and at least 2 years experience working with immigrant/refugee population(s).
• Experience providing counseling or case management services to Immigrant/refugee population(s
• Fluency in a language in addition to English.

Application Procedure

To be considered for this position, applicants must meet the minimum qualifications and complete a Highline Community College application form (resumes will not substitute for the official application).

Application materials may be emailed to JOBS@highline.edu or faxed to: (206) 870-3773. Should you decide to fax your materials to us, please also submit original documents by mail. To view our web site, go to www.highline.edu.